TERMS AND CONDITIONS:
NZ Assist (NZRA): 0508 697 623. Call this number for any Roadside Assistance. This is not
a free service, and you will be charged if you use their assistance.
*** The Bond/Excess Reduction package does not include tyres (can be purchased separately), rims, glass (additional $500), undercarriage damage, and any kind of towing or storage costs related to damage, theft, recovery, etc.
For Rental Extensions or any other rental related questions/queries, kindly email at
For Auckland:
* If the Hirer(s) wants to drop the vehicle afterhours (before 7am or After 7pm) then they
can do so at Flyaway yard (Location: 3 Verissimo Drive, Mangere, Auckland 2022, Phone
number: 0800 776 699). The Flyaway can provide shuttle service to the airport from there
on. The Hirer(s) also agrees that they will be charged $60 if they drop the vehicle in the
Flyaway yard. [Flyaway is a 3rd party service, and they don’t work for Apricot Rentals. If
you drop the vehicle with them, kindly take picture/video of the vehicle’s final condition
(tyres, windshield, damages, fuel, etc), to avoid any follow up charges].
Note 1: Hirer(s) are not permitted to drop or leave the vehicle (due to accident, any other
reason, and/or unforeseen circumstances) to any other location apart from 104
Montgomerie Road, Mangere, Auckland 2022. Failure to do this will incur a $300 fee + any
other charges related to damages, theft, late drop off, towing, etc.
Note 2: For outside normal working hours (before 7am – after 7pm) hirer(s) can only drop
the vehicle at Flyaway location only [hirer(s) cannot drop the vehicle outside Apricot
Rental’s premises], Failure to do this will incur a $300 fee + any other charges related to
damages, theft, late drop off, towing, etc.
Note 3: If the vehicle is dropped during our normal office hours (between 7am and 7pm) to Flyaway, this will still incur a Flyaway (3rd party location) charge of $60.
The last shuttle for airport leaves at 6:20pm, so in order to get drop off service to the
airport, come before 6:20pm.
For Christchurch:
* If the Hirer(s) wants to drop the vehicle afterhours (before 8am or After 5pm) there will be an additional afterhours fee of $60. kindly take picture/video of the vehicle’s final condition (tyres, windshield, damages, fuel, etc), to avoid any follow up charges], and drop the keys at Airpark Canterbury (264 Russley Road, Avonhead, Christchurch 8042) reception, then they will drop you to the Airport.
Note 1: Hirer(s) are not permitted to drop or leave the vehicle (due to accident, any other reason, and/or unforeseen circumstances) to any other location apart from 264 Russley Road, Avonhead, Christchurch 8042 (Airpark Canterbury). Failure to do this will incur a $300 fee + any other charges related to damages, theft, late drop off, towing, etc.
Shuttle service in Christchurch is 24/7 (complimentary), but do note there will an additional charge of $60 if shuttle is required before 8am or after 5pm.
(1) Any accident must be reported within twenty four(24)hours and must be accompanied by a
police report.
Should the hirer(s)fail to comply with any conditions of this contract, all losses and damages
suffered by the owner arising out of such failure shall be bourne by and paid for by the hirer(s).
Subject to the terms & conditions contained on the front and reverse hereof of which the hirer(s)
acknowledges that they are aware, the hirer agrees to rent the above vehicle and elects to pay all
amounts payable under this agreement by the method of payment of which details are given on
this document.
(2) It is Hirer(s) responsibility to keep proof of vehicle condition / Fuel bar level when they
pickup and until they drop. If the vehicle is returned with any damages / less fuel, and the hirer(s)
has no clear proof/evidence (videos / photos) of the condition when requested, then they accept
and agree to pay for all the damages to the vehicle / fuel when it is returned. Note: It is Hirer(s)
responsibility to keep track of proof of damages during their rental period, failure to keep any
proof/evidence (videos / photos) of the condition means that the hirer(s) has accepted that they
can be charged
* Tyres are considered wear and tear, and the hirer(s) is responsible for damages. If there are any
issues with the tyres, and hirer(s) feels its not safe for them to drive with, they need to state this
at the time of pickup. OR within 24hrs with picture evidence. After 24hrs, Apricot Rentals is not
responsible for any wear and tear (slight or excessive), and the hirer(s) would be responsible for
all costs associated with replacing the tyres.
(3) The Hirer(s) accept responsibility for all traffic violations and accept an addition of $50
administration fee will apply for all police related fines, tolls, parking infringements, traffic
infringements, and in case of fuel not being topped up (Please provide fuel receipt when
returning the vehicle). Note: The $50 admin fee will be charged every time there is a new
fine, toll, infringement, fuel, etc.
a) After receiving an infringement notice, we will transfer liability for the offence from us as the
registered owner of the vehicle to you as the driver, providing the relevant infringement authority
with your name, address, date of birth and driver licence number. We will charge an
administration fee of up to $50.00 per infringement to cover the cost of transferring liability.
Note: The infringement will be transferred to the primary driver only, and if the primary driver
claims another party is liable, they can inform the relevant authority once the infringement is
reissued under their name.
b) If we are unable to transfer liability (e.g. if the infringement doesn’t allow liability to be
transferred, or if we do not hold all information necessary to transfer liability, or if it’s a toll
notice, or a fuel not topped up, etc.), the credit card held on file will be charged for the amount
plus a $50.00 administration fee.
c) You have the right to challenge, complain about, query or object to the alleged offence to the
relevant issuing infringement authority. If you are successful at having the infringement reversed,
any administration fee that we have charged in relation to your infringement is not able to be
refunded.
d) If you have received a physical copy of a fine or infringement (such as parking related, or a
speeding ticket) during your rental, and you decide to pay it yourself, you need to make sure you
pay this at or before the drop off date. As any fines received by us after this date, will be charged
at $50 admin fee + infringement amount, and you will have no way of appealing it.
(4) The Hirer(s) agree that they will be charged a bond for their rental vehicle. The bond will be
released upon drop-off, subject to vehicle coming with full fuel, no new damages, no pending
balances, etc.
(5) Driving Restrictions (vehicle cannot be driven off-road and must be driven on tar-sealed or
metal roads only) – Hirer(s) are prohibited from driving on:
Northland
• 90 Mile Beach, Te Paki Station – Cape Reinga.
• Hazardous Roads (road from coromandel across to Kuatuna, Kennedy Bay).
• All road north of Colville on the Coromandel Peninsula,
• Eastern Bay of Plenty Rotorua – Waikaremoana Wairoa Road.
• Any snow region (Unless an SUV fitted with Snow Chains).
• Any beach site or other areas specified by the owner from time to time
South Island
• Tasman Valley Road (Mr Cook) and Ball Hutt Road (Mt Cook).
• Skippers Canyon Road (Queenstown),
• the road to Macetown in the Queenstown area,
• Hazardous Roads (South Otago: Catlins Road – from Balclutha South Otago, Coastal
route to Invercargill).
• Queenstown State Highway 89 between Queenstown and Wanaka (known as the Crown
Range).
• Marlborough: State Highway 70 (inland Kaikoura Road).
• Any snow region (Unless an SUV fitted with Snow Chains).
• Any beach site or other areas specified by the owner from time to time.
6)(a) In the event that the hirer elects not to purchase AutoUnion Car Rental New Zealand’s Bond / Excess Reduction package ($0 excess), then the hirer is absolutely liable for any damage (including damage caused by hail, storms, earthquake or other natural disasters) up to the full amount of the excess liability specified irrespective of fault.
The Excess is up to $6,000 NZD.
The Excess Excludes:
-
All towing and/or storage/recovery/Key making charges to bring the vehicle back to depot.
-
Loss of use of the vehicle by the owner during the period the vehicle is off fleet for repair. This period is charged at the daily current rental rate OR the market rate (whichever is higher).
* The hirer’s liability for damage applies in respect of each separate accident or incident, not
each rental
Note: The hirer(s) can claim the excess amount from their insurance provider if they have
purchased the insurance from them (subject to their own T&Cs).
(6)(b) Each incident equals one claim. If the hirer(s) is involved in more than one
incident/accident, then the hirer(s) will/may be charged excess more the once.
* The excess is capped to the package chosen at the time of pickup.
(6)(c) The hirer(s) is liable for all damages to the vehicle regardless of who is at fault. If the
hirer(s) is not at fault, and a third party admits liability, then a refund will be processed upon
receipt of payment from the third party.
(6)(d) If the Bond/Excess Reductions option is selected at the time of pickup, the excess will be
reduced as per the option selected.
i) Bond/Excess Reduction package is still a 3rd party insurance option and the reimbursement is still done through the insurance provider (Unless $0 excess package is selected). However, the Bond/Excess Reduction option will be voided and excess up to $6,000 NZD will be charged due to the following:
• Negligence or willful misconduct has occurred by the hirer(s)
• Incorrect or contaminated fuel is used (this includes running out of fuel)
• The vehicle is used in contravention of any legislation or regulation
• The hirer takes the vehicle onto a beach or sand
• The vehicle becomes submerged, flooded, bogged or immobile
• The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a
vehicle that has rolled, tipped, or fallen over on its side.
• Driving on gravel or unsealed roads (there are no restrictions on which roads the vehicle
can be driven on, however, travel on gravel or unsealed roads voids the insurance cover)
• The hirer has failed to stop and contact Apricot Rentals when a warning light appears on
the dashboard (some dashboard lights are not fatal, and official
confirmation/acknowledgment from accounts@autounion.co.nz is required).
• The hirer continues to drive the vehicle following the temperature gauge moving in a
direction which shows a departure from the normal operating temperature.
• The hirer continues to drive the vehicle after a mechanical breakdown or failure
(including an accident) has occurred
• The hirer, does not complete an insurance claim form following an accident.
• The hirer, does not have a police report following an accident (regardless of whose fault).
• The hirer(s) was deemed at fault by the police.
• Tyres, Undercarriage and Roof damages, and damages by hail, storms, earthquake or other
natural disasters
• Loss of keys (intentionally or non-intentionally).
ii) The hirer(s) is liable for Retrieval, storage and recovery of the vehicle [to the agreed location]
following an accident, or other unforeseen circumstances. Retrieval, storage, and recovery of the
vehicle is not covered under any Apricot Rental’s insurance options. Hirer(s) is responsible for
all costs to get the vehicle to its depot
iii) Bond/Excess Reduction package does not include New Zealand Roadside Assistance
(NZRA), and the hirer(s) are responsible to pay for this service. However, this can be claimed
through the insurance provider (please read T&C of your insurance policy).
iv) The Hirer(s) agree that if they have taken Bond/Excess reduction option, then it cannot be
removed/refunded after the vehicle is already picked up. It will continue to be charged even
when the booking is extended.
iv) The Hirer(s) agree that if they have taken Bond/Excess reduction option, then it cannot be
removed/refunded after the vehicle is already picked up. It will continue to be charged even
when the booking is extended.
v) The Hirer(s) agree that if they have not taken the Bond/Excess Reduction option prior to
picking up the vehicle, then it cannot be purchased throughout the booking. The only exception
to this is, the hirer(s) need to bring the vehicle back to 104 Montgomerie Road, Mangere,
Auckland 2022 for inspection, and only at the sole discretion of the owner, the Bond/Excess
Reduction option maybe added
vi) The Bond/Excess Reduction package does not include tyres, rims, glass (except windscreen),
undercarriage damage, and any kind of towing or storage costs related to damage, theft,
recovery, etc
vii) For small / large cars there are 3 options to Bond / Excess Reduction (Customer can pick one at the pickup counter):
-
$1,000 Bond / $6,000 Excess (@$0 per day) – Basic Cover
-
$500 Bond / $500 Excess (@$25 per day) – Standard cover
-
$250 Bond / $0 Excess (@$35 per day) – Full Peace of Mind
-
viii) For small / large SUVs and Vans there are 2 options to Bond / Excess Reduction (Customer can pick one at the pickup counter):
-
$2,000 Bond / $6,000 Excess (@$0 per day) – Basic Cover
-
$500 Bond / $500 Excess (@$50 per day) – Standard cover
(6)(e) In the event that an accident, breakdown or natural disaster that renders the vehicle unfit to
drive, or in the event of theft/burglary, the owner will make no refund for the unused hire period
(including Insurance charged) and the provision of a replacement vehicle shall be at the owner’s
sole discretion. The owner shall not be responsible for the cost of transporting the hirer and any
accompanying passengers away from the accident location. In the event that the owner decides to
offer the hirer an alternative vehicle, the vehicle shall be made available at the same branch the
vehicle was picked up from, not delivered to the accident location. The owner reserves the right
to provide the replacement vehicle subject to an increased hirer’s liability and/or to decline to
offer Insurance cover for the replacement vehicle. The replacement vehicle is not guaranteed,
and its subject to availability, customer location, accident liability and remaining hire duration.
(7) The Hirer(s) agree to pay for all surcharges where applicable. The surcharged (3.9%) will be
charged on all Debit/Credit card transactions.
(8) The Hirer(s) agree that they will be charged for fuel if the vehicle is returned with less fuel.
All cars must be returned with full fuel, as they will be provided with full fuel.
* The fuel charge (per bar/increment) = $10. Note: There will be further $50 refueling/admin fee
on top of fuel charge.
(9) The Hirer(s) agree that there may be an increase in daily rate if the booking is extended. We
will always confirm with the hirer(s) the rate, and if we get no response in time, and the vehicle
is not returned before its drop of date/time, it will be assumed the hirer(s) have accepted the new
rate and will be charged for it.
(10) The Hirer(s) is aware that the vehicle is always tracked. This is to make sure the asset is
tracked for the purpose of finding vehicle location, in the event of theft, notifying relevant
authorities of tracked data.
(11) The Hirer(s) authorizes and gives full consent that their cards can be charged (without prior
confirmation/communication) if any monies are owed by them during the rental term, or any
charges that are concluded after the rental term, this includes but not limited to Tolls, Police
fines, Infringements, fuel, damages, unpaid rental charges, after hour pick/drop etc. In order for
the hirer(s) to get clarification on what they were charged for, they can email to
accounts@autounion.co.nz for evidence.
(12) The Hirer(s) agree and acknowledge that in the event the 1st vehicle is swapped or
exchanged for another vehicle during their rental period for whatever reason, the Terms &
Conditions accepted on the 1st agreement will pass on to the new vehicle agreement. If any
digital signs are recorded on the first agreement, it will be automatically transferred to the next agreement. If the first agreement is signed manually on a hard copy, then the hirer(s) agree that
their signature on the first agreement will also translate to them accepting all T&C of the
swapped vehicle agreement.
(13) It is Hirer(s) responsibility to bring the vehicle back to its drop off location, failure to do so,
will incur a tow fee (this depends on tow trucks available in that area, and their pricing). In the
case of vehicle breakdown, the tow fee will be waived if NZRA report states that it’s not Hirer(s)
fault.
(14) Hirer(s) agree and acknowledge, that if they have rented a navigation device with Apricot
Rentals New Zealand, it’s not guaranteed to show up to date information, so it should be used
with caution at all times.
(15) Late returns will be charged at the rate of $25 per hour.
(16) No refunds on early drop offs or unused days. There is no exemption to this clause. There
will be no refunds (rental + Bond/Excess Reduction option + extras) issued on unused days if the
vehicle is returned early due to accident, theft, change of mind, other unforeseen circumstances,
etc
(17) If the vehicle is returned in an excessively dirty condition that requires extraordinary
cleaning or deodorizing, the hirer is absolutely liable for the full cost of this cleaning or repair
and any consequent loss of use of the vehicle.
Such charges include but are not limited to cleaning of:
a. Spillage of fluids such as drinks, milk, oil, paint, etc.
b. Perishable food.
c. Removal of hair, stains and odors due to animals in the vehicle.
d. Fish and associated smells.
e. Vomit.
f. Cigarette/cigar smoke smells.
(18) The Hirer(s) agree no verbal agreements or giveaway will be honored. All written
confirmations related to any aspect of this agreement must come from
‘Account@autounion.co.nz’ ONLY. The Hirer(s) also agree that getting verbal assistance related
to any aspect of this agreement over the phone or at the desk is not considered as confirmation.
The email which comes from ‘Accounts@autounion.co.nz’ will be considered full and final in
relation to any matter of this rental agreement.
(19) The main driver accepts all responsibilities of any additional drivers added and will be held
liable for all/any clauses not followed in this agreement.
(20a) If any refunds are approved and given, then all monetary refunds are processed in NZ$ and
AutoUnion Car Rentals does not accept any liability for currency exchange rate fluctuations or
bank charges.
(20b) When the refunds are approved for the issues with the car, the hirer(s) accept and
acknowledge they will be refunded only for the invoices approved (full or partial), and not for
inconvenience caused.
21) Lost Keys / No Keys at drop off - A set charge is levied against renters who lose their
vehicle keys. This charge covers both the cost of replacement keys and the loss of use of the vehicle. Apricot Rentals Car Rental reserves the right to charge the full cost of replacement locks
should it be deemed necessary on security grounds.
(22) Hirer(s) acknowledge that on their credit card / debit card transactions, the company on their
statement will show as AutoUnion Car Rental or Car Point. AutoUnion will/may have further designation of Athens (ATH), Abu Dhabi (ABU), Auckland (AKL), Sydney (SYD, Melbourne (MLE), Brisbane (BRI).
(23) Hirer(s) agree if they are over the age of 70 years, they will be charged ‘Age surcharge’ of
$250.
(24) Hirer(s) agree that they will be charged for one way rental if they drop the vehicle at another depot. From Auckland to Christchurch the fee is $3,500 NZD, and for Christchurch to Auckland the fee is $3,500.
HIRER(S) RESPONSIBILITY
(Maintaining water and oil levels is the hirer(s) responsibility. Any cost incurred will be
reimbursed upon production of a receipt. Should any malfunction of the vehicle occur, any sign
of overheating, you must stop the vehicle immediately or you will be held liable, and loss of
bond may occur. minimum of $500 charge may apply.
Vehicles are provided in a clean and tidy manner and should be returned in a similar state
otherwise a cleaning fee will apply.
A fee of $200 will be incurred by the hirer in the event of the followings:
1.Out of Fuel. 2. Key lock out. 3. Flat battery due to ignition or any lights in the car being
left on. 4. Changing of punctured tires.
How to Pay for Your Own Tolls:
Visit "https://tollingonline.nzta.govt.nz/#/purchasetrips/prerequisites" and enter your
Vehicle Registration number to see all tolls pending for this vehicle within 5 days. You need
to pay for tolls within this period, if you don't, you need to call 0800 40 20 20 and get it paid
over the phone. Failure to pay this way will incur our admin fee of $50 + whatever Toll
payment notice amount we get.
Note: Make sure you are only paying for your tolls (vehicle registration number &
Date/time must match your actual rental period). AutoUnion Car Rentals will not be
responsible for wrong tolls paid.
